====== PR3 CX Genie - Pass Release Log ====== ^ No. ^ Release Version ^ Release Date ^ Category ^ Feature Title | | 1 | V.2.3.0 | 2025/5/22 | Social Media | Social Integration full for WhatsApp | | 2 | | | Social Media | Social Integration full for Facebook Messenger | | 3 | | | | Actions with Images | | 4 | | | | Shortcut will conflict with AI suggestion | | 5 | | | Social Media | [Telegram] Conversations by Chat session | | 6 | | | Workflow | Time variable in Condition | | 7 | | | | Bot Level CA v2.1 | | 8 | | | | Turn off chat with DB | | 9 | | | | OOM patch + search term opt | | 10 | V.2.4.0 | 2025/6/4 | | 1. Set Tag Block in Workflow | | 11 | | | | 4. Custom Authentication v2.2 | | 12 | | | | Auto close when Agents take over ([[https://eastplayers.atlassian.net/browse/CE-85|CE-85]]) | | 13 | | | | CE-297: Upload PDF option for chat widget / chat web - Baji 6s Team | | 14 | | | | CE-300: Fractional timezone | | 15 | | | | CE-301: Video re-appears after send successfully | | 16 | | | | CE-302: Better filter to find Closed conversation | | 17 | | | | CE-303: Cursor Auto Focus | | 18 | V.2.4.1 | 2025/6/9 | Social Media | CE-369: Facebook Messenger Improvement v1.1 | | 19 | V.2.5.0 | 2025/6/17 | Payment Workflow | [Form Builder] Customer result link | | 20 | | | Payment Workflow | [Form Builder] Customer Permission + Customer Sharing View | | 21 | | | Payment Workflow | [Form Builder x Result] Search Enhancement - Search by Transaction ID, Agent Number, and other custom fields | | 22 | | | Payment Workflow | [Form Builder x Sharing] Search Enhancement: Add Search Bar & Search by Transaction ID, Agent Number, and other custom fields | | 23 | | | Payment Workflow | [Form Builder x Sharing] Add Members Enhancement In Sharing Permission for Agent | | 24 | | | Payment Workflow | [Form Builder x Sharing] Remove Members from a Role in Form Result Sharing | | 25 | | | Payment Workflow | [Form Builder x Automation] Send To Members By Telegram | | 26 | | | Payment Workflow | [Form Builder] Create FormBuilder Enhancement: Add dependent Field | | 27 | | | Payment Workflow | [Form Builder] Sharing in Result - Display Activity log | | 28 | | | Payment Workflow | [Form Builder x Sharing] Conditions enhancement: import by csv file | | 29 | | | Payment Workflow | [Form Builder] New design for Create FormBuilder | | 30 | | | Payment Workflow | [Form Builder] Assigned agents/Sharing agents can update status quickly in row | | 31 | | | Payment Workflow | [FB x Automation] Batch Upload - Send to Members (Telegram) | | 32 | | | Payment Workflow | [FB x Sharing] Enhance: Set permission View to Submitter, Submit Time field | | 33 | | | Payment Workflow | [FB] Result: Send Telegram Message to PG Agents | | 34 | | | Payment Workflow | [FB x Workflow] Get the API from 3rd party to sync the data, and allow system to filter/match the info | | 35 | | | Payment Workflow | [Chat] Display the list result with status & link | | 36 | | | Payment Workflow | [Chat] Customer click the result link to navigate to Result Detail Interface | | 37 | | | Payment Workflow | [Workflow] API Flow: getResults by Customer information | | 38 | | | Payment Workflow | [Workflow] Detect user login or not | | 39 | | | Payment Workflow | [Workflow] Customer CA information | | 40 | | | Support Center | [SC] Manage Support Center | | 41 | | | Support Center | [SC - Settings] Support Language | | 42 | | | Support Center | [SC - Settings] Ticket settings | | 43 | | | Support Center | [SC - Settings] Appearance | | 44 | | | Support Center | [SC] Search in Support Center | | 45 | | | Support Center | [SC] Publish Support Center | | 46 | | | Support Center | Create new topic | | 47 | | | Support Center | Edit a Topic | | 48 | | | Support Center | Delete a Topic | | 49 | | | Support Center | Publish/Unpublish a Topic | | 50 | | | Support Center | DisplayTopics | | 51 | | | Support Center | Folder layout in Topic details | | 52 | | | Support Center | Create new folder | | 53 | | | Support Center | Folder details | | 54 | | | Support Center | Edit folder | | 55 | | | Support Center | Publish/unpublish a folder | | 56 | | | Support Center | Order folders inside a topic | | 57 | | | Support Center | Folder Drag & Drop | | 58 | | | Support Center | Move Folders within Topic | | 59 | | | Support Center | Filter folder in topic | | 60 | | | Support Center | Delete a folder | | 61 | | | Support Center | Create new article | | 62 | | | Support Center | Article details | | 63 | | | Support Center | Publish/unpublished an article | | 64 | | | Support Center | Order articles inside a folder | | 65 | | | Support Center | Filter articles in folder | | 66 | | | Support Center | Delete an article | | 67 | | | Support Center | Move Article | | 68 | | | Support Center | Edit Article | | 69 | | | Support Center | Layout of the Portal | | 70 | | | Support Center | Topic details | | 71 | | | Support Center | Responsive Portal in many resolution/devices | | 72 | | | Support Center | 404 error page | | 73 | | | Support Center | CE-149: [SC] Roles & Permissions | | 74 | | | Support Center | CE-156: [SC - Portal] Article details | | 75 | | | Support Center | CE-157: [SC - Ticket submit] Manage & Submit ticket | | 76 | | | Support Center | CE-150: [SC - Ticket submit] Ticket settings in Bot details | | 77 | | | Support Center | CE-256: [SC - Custom Domani] Full Flow | | 78 | | | Support Center | CE-257: [SC - Preview] Implement full preview feature | | 79 | | | | CE-145: Auto reply based on chat session | | 80 | | | Social Media | CE-151: TG group chat (communicate chat) | | 81 | | | | CE-122: Member Report v1.1 | | 82 | | | | CE-160: Condition component - All Customer and Metadata variables | | 83 | | | | CE-166: Confirmation Box in Knowledge Base/Workflow | | 84 | | | | CE-167: Route component - All Customer and Metadata variables | | 85 | | | | CE-164: [MWA/Route/FAQ] "Action" can adjust sequence | | 86 | | | | CE-405: Chat session ID | | 87 | V.2.5.1 | 2025/6/19 | | Detect Language Component | | 88 | | | Payment Workflow | [PW] Automation - Support "Upload" as Field type in Condition both Original Field & Dependent Fields | | 89 | V.2.6.0 | 2025/7/2 | | Report accuracy v1.1 (CSAT + Availability) | | 90 | | | | [Security] SSO Login | | 91 | | | | [Security] Multi-factor Authentication | | 92 | | | | Report accuracy v1.0 (Performance) | | 93 | | | | Audience to receive Facebook token expire notification | | 94 | | | Workflow | [Workflow] Trigger By Action on Messenger & Telegram | | 95 | | | Support Center | [SC - Portal] Search articles | | 96 | | | | [Help Desk] Conversation Title Settings | | 97 | | | Workflow | [Workflow] Error message when Workflow is changed | | 98 | | | | [Data Center v1.2]: Export DI data [currency/VIP/DI user id] | | 99 | | | | Role & Permission Ver 2.1 | | 100 | | | | Member Report v1.2 | | 101 | | | Workflow | *[Workflow] Workflow Version | | 102 | | | | Application Alert Setup 1.0 | | 103 | | | | [Settings] New workspace turn off every email/notification by default | | 104 | | | Perfomence | [Pfm] Apply Cache for Shortcut | | 105 | | | Perfomence | [Pfm - 5k] Deploy new socket gateway solution | | 106 | | | Perfomence | Optimize Launchdarkly api calls from widget, delay till open chat frame | | 107 | | | Perfomence | Optimize socket connection, delay socket connection until start chat widget | | 108 | | | | [Portal] setup i18n and translate static text | | 109 | | | Perfomence | Move các improve của saas qua ENT | | 110 | V.2.7.0 | 2025/7/21 | Workflow | *[Workflow] A/B testing block | | 111 | | | Social Media | Telegram Group Chat - Forward a message to another user or group | | 112 | | | | [Data Center] Export Ticket data | | 113 | | | Payment Workflow | [PW] Allow Agents to View and Submit Client FormBuilder from Helpdesk | | 114 | | | Payment Workflow | [PW] Refresh Result page every 15 secs | | 115 | | | Payment Workflow | [PW] Form Builder Text Field condition setting | | 116 | | | Payment Workflow | [PW] Color-coded status indicators | | 117 | | | | *[Shortcut] Action in Shortcut: Send ticket form | | 118 | | | | *[Ticket] Ticket activity log | | 119 | | | Workflow | [Workflow] Send ticket form block | | 120 | | | | Hide "Create ticket" button on Ticket portal | | 121 | | | | Chat Web x CA | | 122 | | | | *[Ticket] Ticket customized template | | 123 | | | Workflow | CE-665: [Workflow] Set Tag can be applicable to 3rd party chats | | 124 | | | | *[Ticket/ Help Desk] Private note | | 125 | V.2.7.1 | 2025/7/24 | Payment Workflow | [PW][API] HTPay integration | | 126 | V.2.8.0 | 2025/8/6 | | CE-921 – [Shortcut] Action: Collect Feedback | | 127 | | | | CE-664 – [Shortcut] Ticket Shortcut (reuse Help Desk source) | | 128 | | | Payment Workflow | CE-918 – [PW] SOS Button | | 129 | | | | CE-917 – [SC] Support table format | | 130 | | | Payment Workflow | CE-912 – [PW] Display Dependent Fields in Result Table (Shared Agent View) | | 131 | | | | CE-920 – [Chat Center v1.0] Announcement | | 132 | | | | CE-914 – [IMPLEMENT] [PW] Bouncing Ball Deposit Method | | 133 | | | Workflow | *[Workflow] Wait block | | 134 | | | | [Payment Interface] Improvement | | 135 | V.2.8.1 | 2025/8/11 | Payment Workflow | Status / Remark: These two fields need an activity log display on the fields | | 136 | V.2.9.0 | 2025/8/21 | | [URGENT] [Crickex] Status / Remark: These two fields need an activity log display on the fields | | 137 | | | | Zalo Integration | | 138 | | | | WhatsApp can support workflow | | 139 | | | | HelpDesk UX optimize | | 140 | | | Workflow | *[Workflow] Follow up conversation | | 141 | | | | Data Center v1.5: Ticket metrics & CSAT | | 142 | | | Workflow | *[Workflow] Wait for chat | | 143 | | | Workflow | *[Workflow] AI Instruction | | 144 | | | | Bulk close chat | | 145 | | | | Roles & permission: Bulk insert agents | | 146 | | | Payment Workflow | [PW] Conditions in Role Sharing: Enhance to support Multiple Value | | 147 | | | | [Payment Interface] Improvement | | 148 | | | | Data Center v1.4: Agent performance (1 of 3) | | 149 | | | Workflow | *[Workflow] Wait block | | 150 | | | | [Web Chat] Clear FE chat message after CS close conversation |