| No. | Release Version | Release Date | Category | Feature Title |
|---|---|---|---|---|
| 1 | V.2.3.0 | 2025/5/22 | Social Media | Social Integration full for WhatsApp |
| 2 | Social Media | Social Integration full for Facebook Messenger | ||
| 3 | Actions with Images | |||
| 4 | Shortcut will conflict with AI suggestion | |||
| 5 | Social Media | [Telegram] Conversations by Chat session | ||
| 6 | Workflow | Time variable in Condition | ||
| 7 | Bot Level CA v2.1 | |||
| 8 | Turn off chat with DB | |||
| 9 | OOM patch + search term opt | |||
| 10 | V.2.4.0 | 2025/6/4 | 1. Set Tag Block in Workflow | |
| 11 | 4. Custom Authentication v2.2 | |||
| 12 | Auto close when Agents take over (CE-85) | |||
| 13 | CE-297: Upload PDF option for chat widget / chat web - Baji 6s Team | |||
| 14 | CE-300: Fractional timezone | |||
| 15 | CE-301: Video re-appears after send successfully | |||
| 16 | CE-302: Better filter to find Closed conversation | |||
| 17 | CE-303: Cursor Auto Focus | |||
| 18 | V.2.4.1 | 2025/6/9 | Social Media | CE-369: Facebook Messenger Improvement v1.1 |
| 19 | V.2.5.0 | 2025/6/17 | Payment Workflow | [Form Builder] Customer result link |
| 20 | Payment Workflow | [Form Builder] Customer Permission + Customer Sharing View | ||
| 21 | Payment Workflow | [Form Builder x Result] Search Enhancement - Search by Transaction ID, Agent Number, and other custom fields | ||
| 22 | Payment Workflow | [Form Builder x Sharing] Search Enhancement: Add Search Bar & Search by Transaction ID, Agent Number, and other custom fields | ||
| 23 | Payment Workflow | [Form Builder x Sharing] Add Members Enhancement In Sharing Permission for Agent | ||
| 24 | Payment Workflow | [Form Builder x Sharing] Remove Members from a Role in Form Result Sharing | ||
| 25 | Payment Workflow | [Form Builder x Automation] Send To Members By Telegram | ||
| 26 | Payment Workflow | [Form Builder] Create FormBuilder Enhancement: Add dependent Field | ||
| 27 | Payment Workflow | [Form Builder] Sharing in Result - Display Activity log | ||
| 28 | Payment Workflow | [Form Builder x Sharing] Conditions enhancement: import by csv file | ||
| 29 | Payment Workflow | [Form Builder] New design for Create FormBuilder | ||
| 30 | Payment Workflow | [Form Builder] Assigned agents/Sharing agents can update status quickly in row | ||
| 31 | Payment Workflow | [FB x Automation] Batch Upload - Send to Members (Telegram) | ||
| 32 | Payment Workflow | [FB x Sharing] Enhance: Set permission View to Submitter, Submit Time field | ||
| 33 | Payment Workflow | [FB] Result: Send Telegram Message to PG Agents | ||
| 34 | Payment Workflow | [FB x Workflow] Get the API from 3rd party to sync the data, and allow system to filter/match the info | ||
| 35 | Payment Workflow | [Chat] Display the list result with status & link | ||
| 36 | Payment Workflow | [Chat] Customer click the result link to navigate to Result Detail Interface | ||
| 37 | Payment Workflow | [Workflow] API Flow: getResults by Customer information | ||
| 38 | Payment Workflow | [Workflow] Detect user login or not | ||
| 39 | Payment Workflow | [Workflow] Customer CA information | ||
| 40 | Support Center | [SC] Manage Support Center | ||
| 41 | Support Center | [SC - Settings] Support Language | ||
| 42 | Support Center | [SC - Settings] Ticket settings | ||
| 43 | Support Center | [SC - Settings] Appearance | ||
| 44 | Support Center | [SC] Search in Support Center | ||
| 45 | Support Center | [SC] Publish Support Center | ||
| 46 | Support Center | Create new topic | ||
| 47 | Support Center | Edit a Topic | ||
| 48 | Support Center | Delete a Topic | ||
| 49 | Support Center | Publish/Unpublish a Topic | ||
| 50 | Support Center | DisplayTopics | ||
| 51 | Support Center | Folder layout in Topic details | ||
| 52 | Support Center | Create new folder | ||
| 53 | Support Center | Folder details | ||
| 54 | Support Center | Edit folder | ||
| 55 | Support Center | Publish/unpublish a folder | ||
| 56 | Support Center | Order folders inside a topic | ||
| 57 | Support Center | Folder Drag & Drop | ||
| 58 | Support Center | Move Folders within Topic | ||
| 59 | Support Center | Filter folder in topic | ||
| 60 | Support Center | Delete a folder | ||
| 61 | Support Center | Create new article | ||
| 62 | Support Center | Article details | ||
| 63 | Support Center | Publish/unpublished an article | ||
| 64 | Support Center | Order articles inside a folder | ||
| 65 | Support Center | Filter articles in folder | ||
| 66 | Support Center | Delete an article | ||
| 67 | Support Center | Move Article | ||
| 68 | Support Center | Edit Article | ||
| 69 | Support Center | Layout of the Portal | ||
| 70 | Support Center | Topic details | ||
| 71 | Support Center | Responsive Portal in many resolution/devices | ||
| 72 | Support Center | 404 error page | ||
| 73 | Support Center | CE-149: [SC] Roles & Permissions | ||
| 74 | Support Center | CE-156: [SC - Portal] Article details | ||
| 75 | Support Center | CE-157: [SC - Ticket submit] Manage & Submit ticket | ||
| 76 | Support Center | CE-150: [SC - Ticket submit] Ticket settings in Bot details | ||
| 77 | Support Center | CE-256: [SC - Custom Domani] Full Flow | ||
| 78 | Support Center | CE-257: [SC - Preview] Implement full preview feature | ||
| 79 | CE-145: Auto reply based on chat session | |||
| 80 | Social Media | CE-151: TG group chat (communicate chat) | ||
| 81 | CE-122: Member Report v1.1 | |||
| 82 | CE-160: Condition component - All Customer and Metadata variables | |||
| 83 | CE-166: Confirmation Box in Knowledge Base/Workflow | |||
| 84 | CE-167: Route component - All Customer and Metadata variables | |||
| 85 | CE-164: [MWA/Route/FAQ] “Action” can adjust sequence | |||
| 86 | CE-405: Chat session ID | |||
| 87 | V.2.5.1 | 2025/6/19 | Detect Language Component | |
| 88 | Payment Workflow | [PW] Automation - Support “Upload” as Field type in Condition both Original Field & Dependent Fields | ||
| 89 | V.2.6.0 | 2025/7/2 | Report accuracy v1.1 (CSAT + Availability) | |
| 90 | [Security] SSO Login | |||
| 91 | [Security] Multi-factor Authentication | |||
| 92 | Report accuracy v1.0 (Performance) | |||
| 93 | Audience to receive Facebook token expire notification | |||
| 94 | Workflow | [Workflow] Trigger By Action on Messenger & Telegram | ||
| 95 | Support Center | [SC - Portal] Search articles | ||
| 96 | [Help Desk] Conversation Title Settings | |||
| 97 | Workflow | [Workflow] Error message when Workflow is changed | ||
| 98 | [Data Center v1.2]: Export DI data [currency/VIP/DI user id] | |||
| 99 | Role & Permission Ver 2.1 | |||
| 100 | Member Report v1.2 | |||
| 101 | Workflow | *[Workflow] Workflow Version | ||
| 102 | Application Alert Setup 1.0 | |||
| 103 | [Settings] New workspace turn off every email/notification by default | |||
| 104 | Perfomence | [Pfm] Apply Cache for Shortcut | ||
| 105 | Perfomence | [Pfm - 5k] Deploy new socket gateway solution | ||
| 106 | Perfomence | Optimize Launchdarkly api calls from widget, delay till open chat frame | ||
| 107 | Perfomence | Optimize socket connection, delay socket connection until start chat widget | ||
| 108 | [Portal] setup i18n and translate static text | |||
| 109 | Perfomence | Move các improve của saas qua ENT | ||
| 110 | V.2.7.0 | 2025/7/21 | Workflow | *[Workflow] A/B testing block |
| 111 | Social Media | Telegram Group Chat - Forward a message to another user or group | ||
| 112 | [Data Center] Export Ticket data | |||
| 113 | Payment Workflow | [PW] Allow Agents to View and Submit Client FormBuilder from Helpdesk | ||
| 114 | Payment Workflow | [PW] Refresh Result page every 15 secs | ||
| 115 | Payment Workflow | [PW] Form Builder Text Field condition setting | ||
| 116 | Payment Workflow | [PW] Color-coded status indicators | ||
| 117 | *[Shortcut] Action in Shortcut: Send ticket form | |||
| 118 | *[Ticket] Ticket activity log | |||
| 119 | Workflow | [Workflow] Send ticket form block | ||
| 120 | Hide “Create ticket” button on Ticket portal | |||
| 121 | Chat Web x CA | |||
| 122 | *[Ticket] Ticket customized template | |||
| 123 | Workflow | CE-665: [Workflow] Set Tag can be applicable to 3rd party chats | ||
| 124 | *[Ticket/ Help Desk] Private note | |||
| 125 | V.2.7.1 | 2025/7/24 | Payment Workflow | [PW][API] HTPay integration |
| 126 | V.2.8.0 | 2025/8/6 | CE-921 – [Shortcut] Action: Collect Feedback | |
| 127 | CE-664 – [Shortcut] Ticket Shortcut (reuse Help Desk source) | |||
| 128 | Payment Workflow | CE-918 – [PW] SOS Button | ||
| 129 | CE-917 – [SC] Support table format | |||
| 130 | Payment Workflow | CE-912 – [PW] Display Dependent Fields in Result Table (Shared Agent View) | ||
| 131 | CE-920 – [Chat Center v1.0] Announcement | |||
| 132 | CE-914 – [IMPLEMENT] [PW] Bouncing Ball Deposit Method | |||
| 133 | Workflow | *[Workflow] Wait block | ||
| 134 | [Payment Interface] Improvement | |||
| 135 | V.2.8.1 | 2025/8/11 | Payment Workflow | Status / Remark: These two fields need an activity log display on the fields |
| 136 | V.2.9.0 | 2025/8/21 | [URGENT] [Crickex] Status / Remark: These two fields need an activity log display on the fields | |
| 137 | Zalo Integration | |||
| 138 | WhatsApp can support workflow | |||
| 139 | HelpDesk UX optimize | |||
| 140 | Workflow | *[Workflow] Follow up conversation | ||
| 141 | Data Center v1.5: Ticket metrics & CSAT | |||
| 142 | Workflow | *[Workflow] Wait for chat | ||
| 143 | Workflow | *[Workflow] AI Instruction | ||
| 144 | Bulk close chat | |||
| 145 | Roles & permission: Bulk insert agents | |||
| 146 | Payment Workflow | [PW] Conditions in Role Sharing: Enhance to support Multiple Value | ||
| 147 | [Payment Interface] Improvement | |||
| 148 | Data Center v1.4: Agent performance (1 of 3) | |||
| 149 | Workflow | *[Workflow] Wait block | ||
| 150 | [Web Chat] Clear FE chat message after CS close conversation |