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--- start [2025/08/13 03:01] – pr3
+++ start [2025/08/26 04:59] (current) – [V.2.10.0] pr3
@@ Line 1: / Line 1: @@
-====== PR3 CX Genie - Pass Release Log ======
+====== PR3 x CX Genie Wellcome  ======
-===== V2.8.1 =====
+**PR3 - Project Team 3: Empowering Customer Experience with CX Genie**
+PR3, also known as Project Team 3, is a consulting firm dedicated to optimizing customer experience (CX) for businesses. We specialize in providing comprehensive services around **CX Genie**, a leading customer service software. Our mission is to ensure our clients not only successfully implement CX Genie but also fully leverage its capabilities to achieve their customer service goals.
+===== What We Do =====
+We offer a range of specialized services designed to enhance your customer service operations:
+  * **CX Genie Implementation & Success Services:** We provide expert guidance and support to clients utilizing CX Genie customer service software. Our goal is to ensure successful adoption and maximize the value clients derive from the platform.
+  * **Professional CX Genie Software Services:** We offer in-depth professional services for the CX Genie customer service software itself, including configuration, customization, and ongoing support to optimize its performance for your specific needs.
+  * **Client Requirement Collection & Feature Development:** We actively engage with our clients to understand their evolving needs, gathering requirements that inform and drive the development of new, essential features within CX Genie.
+===== Key Projects =====
+Our commitment to innovation and client success is reflected in our key projects:
+  * **QA Genie:** A quality control software designed to enhance and manage the quality assurance of customer service interactions.
+  * **CX Genie:** Our core customer service software, providing a robust platform for managing and improving customer experiences.
+  * **Payment Workflow:** A feature designed to assist clients with efficient and accurate account reconciliation processes.
+We are dedicated to helping businesses transform their customer service and achieve operational excellence through the strategic use of CX Genie.
+----
+===== About to Release =====
+==== V.2.10.0 ===
+^ Release Version  | Brands                                                | Release Date |
+| Ver 2.10.0      | BTSE, E28, WinBox, Wolfherd, Veda, OZ, PB88, TS1, Winwin, BB  | 2025-09-04   |
+| Ver 2.10.0      | Baji, Crickex, MCW                                     | 2025-09-08   |
+^ ID      ^ Feature / Task Description |
+| CE-1262 | Search bar revamp 1.1 (- BE Add API get filter condition: 13p) |
+| CE-1254 | Chat Center v1.2: Ticket |
+| CE-1253 | Chat Center v1.1: Home_Settings & Announcement |
+| CE-1246 | Data Center v1.4: Agent performance (2 of 3) |
+| CE-1251 | Chat Center v1.0: Toggle Settings |
+| CE-1258 | *Telegram Group Chat - Links preview |
+| CE-1240 | [PW] External Link can log out |
+| CE-1060 | *[Workflow] Wait for chat |
+| CE-1056 | WhatsApp can support workflow |
+| CE-1260 | *Telegram Group Chat - Reply history msg |
+| CE-1250 | [IMPLEMENTATION] LINE integration |
+| CE-1261 | *Bulk close mail |
+| CE-1259 | *Telegram Group Chat - Send file (PDF, Audio) |
+| CE-1255 | [Web Chat x Widget] Clear FE chat message after CS close conversation |
+| CE-1349 | [URGENT] [Crickex] Status / Remark: These two fields need an activity log display on the fields |
+| CE-1051 | Force re-assignment (rename "In-Queue Auto Assign Fallback") |
+----
+===== Latest Release =====
+==== V.2.9.1 ====
+^ Release Version | Brands                                                | Release Date |
+| Ver 2.9.1       | All Brands  | 2025-08-26   |
+**Release Items:**
+  - HTPay Payment method enhancement
+  - Form Record Create/Update/Query by API
+==== V.2.9.0 ====
+^ Release Version | Brands                                                | Release Date |
+| Ver 2.9.0       | BTSE, E28, WinBox, Wolfherd, Veda, OZ, PB88, TS1, Winwin, BB | 2025-08-21   |
+| Ver 2.9.0       | Baji, Crickex, MCW                                    | 2025-08-26   |
+**Release Items:**
+  * **CE-1061** - [Help Desk] UX optimize
+  * **CE-1059** - [Workflow] Follow-up conversation
+  * **CE-1050** - [Data Center v1.5] Ticket metrics & CSAT
+  * **CE-1060** - [Workflow] Wait for chat
+  * **CE-1058** - [Workflow] AI Instruction
+  * **CE-1057** - Bulk close chat
+  * **CE-1055** - [Roles & Permission] Bulk insert agents
+  * **CE-1054** - [Payment Workflow] Conditions in Role Sharing: Enhance to support Multiple
+  * **CE-1049** - [Data Center v1.4] Agent performance (1 of 3)
+  * **CE-474** - [Workflow] Wait block
+  * **CE-910** - [Payment Interface] Improvement
+----
+==== V.2.8.1 ====
 **Release Items:**
   * **[Payment]** History Log: Display the last update items
-===== V2.8.0 =====
+==== V.2.8.0 ====
 **Release Items:**
   * **[Shortcut]** Ticket Shortcut: Allows calling out the shortcut list in Ticket and managing the conversation.
@@ Line 11: / Line 98: @@
   * **[Chat Center]** Advertisement v1.0: Brands can now set up announcements or promotional messages to be displayed to clients when using the live chat widget.
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+[[https://drive.google.com/drive/folders/1vEPrDeGFDKljpHktdXz1tb3_T_7YJN5L?usp=sharing| CX Genie Update Feature Guide]]