PR3 Release Note
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    start [2025/08/13 03:06] – pr3start [2025/08/26 04:59] (current) – [V.2.10.0] pr3
    Line 1: Line 1:
    -====== PR3 CX Genie Wellcome  ====== +====== PR3 x CX Genie Wellcome  ====== 
    -Message Wellcome+ 
     +**PR3 - Project Team 3: Empowering Customer Experience with CX Genie** 
     + 
     +PR3, also known as Project Team 3, is a consulting firm dedicated to optimizing customer experience (CX) for businesses. We specialize in providing comprehensive services around **CX Genie**, a leading customer service software. Our mission is to ensure our clients not only successfully implement CX Genie but also fully leverage its capabilities to achieve their customer service goals. 
     + 
     +===== What We Do ===== 
     +We offer a range of specialized services designed to enhance your customer service operations: 
     + 
     +  * **CX Genie Implementation & Success Services:** We provide expert guidance and support to clients utilizing CX Genie customer service software. Our goal is to ensure successful adoption and maximize the value clients derive from the platform. 
     +  * **Professional CX Genie Software Services:** We offer in-depth professional services for the CX Genie customer service software itself, including configuration, customization, and ongoing support to optimize its performance for your specific needs. 
     +  * **Client Requirement Collection & Feature Development:** We actively engage with our clients to understand their evolving needs, gathering requirements that inform and drive the development of new, essential features within CX Genie. 
     + 
     + 
     +===== Key Projects ===== 
     + 
     +Our commitment to innovation and client success is reflected in our key projects: 
     + 
     +  * **QA Genie:** A quality control software designed to enhance and manage the quality assurance of customer service interactions. 
     +  * **CX Genie:** Our core customer service software, providing a robust platform for managing and improving customer experiences. 
     +  * **Payment Workflow:** A feature designed to assist clients with efficient and accurate account reconciliation processes. 
     + 
     +We are dedicated to helping businesses transform their customer service and achieve operational excellence through the strategic use of CX Genie. 
      
      
     ---- ----
     ===== About to Release ===== ===== About to Release =====
     +==== V.2.10.0 ===
     +^ Release Version  | Brands                                                | Release Date |
     +| Ver 2.10.0      | BTSE, E28, WinBox, Wolfherd, Veda, OZ, PB88, TS1, Winwin, BB  | 2025-09-04   |
     +| Ver 2.10.0      | Baji, Crickex, MCW                                     | 2025-09-08   |
     +
     +
     +^ ID      ^ Feature / Task Description |
     +| CE-1262 | Search bar revamp 1.1 (- BE Add API get filter condition: 13p) |
     +| CE-1254 | Chat Center v1.2: Ticket |
     +| CE-1253 | Chat Center v1.1: Home_Settings & Announcement |
     +| CE-1246 | Data Center v1.4: Agent performance (2 of 3) |
     +| CE-1251 | Chat Center v1.0: Toggle Settings |
     +| CE-1258 | *Telegram Group Chat - Links preview |
     +| CE-1240 | [PW] External Link can log out |
     +| CE-1060 | *[Workflow] Wait for chat |
     +| CE-1056 | WhatsApp can support workflow |
     +| CE-1260 | *Telegram Group Chat - Reply history msg |
     +| CE-1250 | [IMPLEMENTATION] LINE integration |
     +| CE-1261 | *Bulk close mail |
     +| CE-1259 | *Telegram Group Chat - Send file (PDF, Audio) |
     +| CE-1255 | [Web Chat x Widget] Clear FE chat message after CS close conversation |
     +| CE-1349 | [URGENT] [Crickex] Status / Remark: These two fields need an activity log display on the fields |
     +| CE-1051 | Force re-assignment (rename "In-Queue Auto Assign Fallback") |
     +
     +
     +----
     +
     +===== Latest Release =====
     +
     +==== V.2.9.1 ====
     +^ Release Version | Brands                                                | Release Date |
     +| Ver 2.9.1       | All Brands  | 2025-08-26   |
     +
     +**Release Items:**
     +  - HTPay Payment method enhancement
     +  - Form Record Create/Update/Query by API
     +
     ==== V.2.9.0 ==== ==== V.2.9.0 ====
     +^ Release Version | Brands                                                | Release Date |
     +| Ver 2.9.0       | BTSE, E28, WinBox, Wolfherd, Veda, OZ, PB88, TS1, Winwin, BB | 2025-08-21   |
     +| Ver 2.9.0       | Baji, Crickex, MCW                                    | 2025-08-26   |
     +
     +
     **Release Items:** **Release Items:**
       * **CE-1061** - [Help Desk] UX optimize   * **CE-1061** - [Help Desk] UX optimize
    -  * **CE-1059** - [Workflow] Follow up conversation+  * **CE-1059** - [Workflow] Follow-up conversation
       * **CE-1050** - [Data Center v1.5] Ticket metrics & CSAT   * **CE-1050** - [Data Center v1.5] Ticket metrics & CSAT
       * **CE-1060** - [Workflow] Wait for chat   * **CE-1060** - [Workflow] Wait for chat
    Line 18: Line 82:
       * **CE-474** - [Workflow] Wait block   * **CE-474** - [Workflow] Wait block
       * **CE-910** - [Payment Interface] Improvement   * **CE-910** - [Payment Interface] Improvement
     +
      
     ---- ----
      
    -===== Latest Release ===== 
      
    -===== V.2.8.1 =====+==== V.2.8.1 ====
     **Release Items:** **Release Items:**
       * **[Payment]** History Log: Display the last update items   * **[Payment]** History Log: Display the last update items
      
    -===== V.2.8.0 =====+==== V.2.8.0 ====
     **Release Items:** **Release Items:**
       * **[Shortcut]** Ticket Shortcut: Allows calling out the shortcut list in Ticket and managing the conversation.   * **[Shortcut]** Ticket Shortcut: Allows calling out the shortcut list in Ticket and managing the conversation.
    Line 34: Line 98:
       * **[Chat Center]** Advertisement v1.0: Brands can now set up announcements or promotional messages to be displayed to clients when using the live chat widget.   * **[Chat Center]** Advertisement v1.0: Brands can now set up announcements or promotional messages to be displayed to clients when using the live chat widget.
      
    -----+[[https://drive.google.com/drive/folders/1vEPrDeGFDKljpHktdXz1tb3_T_7YJN5L?usp=sharing| CX Genie Update Feature Guide]] 
      
    start.1755054397.txt.gz · Last modified: by pr3