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    start [2025/08/13 06:09] – [PR3 x CX Genie Wellcome] pr3start [2025/08/26 04:59] (current) – [V.2.10.0] pr3
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     ====== PR3 x CX Genie Wellcome  ====== ====== PR3 x CX Genie Wellcome  ======
    ---- 
    -# PR3 - Project Team 3: Empowering Customer Experience with CX Genie 
      
    -PR3, also known as Project Team 3, is a consulting firm dedicated to optimizing customer experience (CX) for businesses. We specialize in providing comprehensive services around **CX Genie**, a leading customer service software. Our mission is to ensure our clients not only successfully implement CX Genie but also fully leverage its capabilities to achieve their customer service goals.+**PR3 - Project Team 3: Empowering Customer Experience with CX Genie**
      
    -## What We Do+PR3, also known as Project Team 3, is a consulting firm dedicated to optimizing customer experience (CX) for businesses. We specialize in providing comprehensive services around **CX Genie**, a leading customer service software. Our mission is to ensure our clients not only successfully implement CX Genie but also fully leverage its capabilities to achieve their customer service goals.
      
     +===== What We Do =====
     We offer a range of specialized services designed to enhance your customer service operations: We offer a range of specialized services designed to enhance your customer service operations:
      
    -1.  **CX Genie Implementation & Success Services:** We provide expert guidance and support to clients utilizing CX Genie customer service software. Our goal is to ensure successful adoption and maximize the value clients derive from the platform. +  * **CX Genie Implementation & Success Services:** We provide expert guidance and support to clients utilizing CX Genie customer service software. Our goal is to ensure successful adoption and maximize the value clients derive from the platform. 
    -2.  **Professional CX Genie Software Services:** We offer in-depth professional services for the CX Genie customer service software itself, including configuration, customization, and ongoing support to optimize its performance for your specific needs. +  * **Professional CX Genie Software Services:** We offer in-depth professional services for the CX Genie customer service software itself, including configuration, customization, and ongoing support to optimize its performance for your specific needs. 
    -3.  **Client Requirement Collection & Feature Development:** We actively engage with our clients to understand their evolving needs, gathering requirements that inform and drive the development of new, essential features within CX Genie.+  * **Client Requirement Collection & Feature Development:** We actively engage with our clients to understand their evolving needs, gathering requirements that inform and drive the development of new, essential features within CX Genie.
      
    -## Key Projects 
      
    -Our commitment to innovation and client success is reflected in our key projects:+===== Key Projects =====
      
    -* **QA Genie:** A quality control software designed to enhance and manage the quality assurance of customer service interactions. +Our commitment to innovation and client success is reflected in our key projects:
    -* **CX Genie:** Our core customer service software, providing a robust platform for managing and improving customer experiences. +
    -* **Payment Workflow:** A feature designed to assist clients with efficient and accurate account reconciliation processes.+
      
    ----+  * **QA Genie:** A quality control software designed to enhance and manage the quality assurance of customer service interactions. 
     +  * **CX Genie:** Our core customer service software, providing a robust platform for managing and improving customer experiences. 
     +  * **Payment Workflow:** A feature designed to assist clients with efficient and accurate account reconciliation processes.
      
     We are dedicated to helping businesses transform their customer service and achieve operational excellence through the strategic use of CX Genie. We are dedicated to helping businesses transform their customer service and achieve operational excellence through the strategic use of CX Genie.
     +
      
      
     ---- ----
     ===== About to Release ===== ===== About to Release =====
     +==== V.2.10.0 ===
     +^ Release Version  | Brands                                                | Release Date |
     +| Ver 2.10.0      | BTSE, E28, WinBox, Wolfherd, Veda, OZ, PB88, TS1, Winwin, BB  | 2025-09-04   |
     +| Ver 2.10.0      | Baji, Crickex, MCW                                     | 2025-09-08   |
     +
     +
     +^ ID      ^ Feature / Task Description |
     +| CE-1262 | Search bar revamp 1.1 (- BE Add API get filter condition: 13p) |
     +| CE-1254 | Chat Center v1.2: Ticket |
     +| CE-1253 | Chat Center v1.1: Home_Settings & Announcement |
     +| CE-1246 | Data Center v1.4: Agent performance (2 of 3) |
     +| CE-1251 | Chat Center v1.0: Toggle Settings |
     +| CE-1258 | *Telegram Group Chat - Links preview |
     +| CE-1240 | [PW] External Link can log out |
     +| CE-1060 | *[Workflow] Wait for chat |
     +| CE-1056 | WhatsApp can support workflow |
     +| CE-1260 | *Telegram Group Chat - Reply history msg |
     +| CE-1250 | [IMPLEMENTATION] LINE integration |
     +| CE-1261 | *Bulk close mail |
     +| CE-1259 | *Telegram Group Chat - Send file (PDF, Audio) |
     +| CE-1255 | [Web Chat x Widget] Clear FE chat message after CS close conversation |
     +| CE-1349 | [URGENT] [Crickex] Status / Remark: These two fields need an activity log display on the fields |
     +| CE-1051 | Force re-assignment (rename "In-Queue Auto Assign Fallback") |
     +
     +
     +----
     +
     +===== Latest Release =====
     +
     +==== V.2.9.1 ====
     +^ Release Version | Brands                                                | Release Date |
     +| Ver 2.9.1       | All Brands  | 2025-08-26   |
     +
     +**Release Items:**
     +  - HTPay Payment method enhancement
     +  - Form Record Create/Update/Query by API
     +
     ==== V.2.9.0 ==== ==== V.2.9.0 ====
     +^ Release Version | Brands                                                | Release Date |
     +| Ver 2.9.0       | BTSE, E28, WinBox, Wolfherd, Veda, OZ, PB88, TS1, Winwin, BB | 2025-08-21   |
     +| Ver 2.9.0       | Baji, Crickex, MCW                                    | 2025-08-26   |
     +
     +
     **Release Items:** **Release Items:**
       * **CE-1061** - [Help Desk] UX optimize   * **CE-1061** - [Help Desk] UX optimize
    Line 41: Line 82:
       * **CE-474** - [Workflow] Wait block   * **CE-474** - [Workflow] Wait block
       * **CE-910** - [Payment Interface] Improvement   * **CE-910** - [Payment Interface] Improvement
     +
      
     ---- ----
      
    -===== Latest Release ===== 
      
     ==== V.2.8.1 ==== ==== V.2.8.1 ====
    Line 56: Line 97:
       * **[Workflow]** Form Builder Assist Button: When setting up a Form Builder component in a workflow, you can now provide an assist button, enabling clients to skip the workflow if they are unsure how to submit the form.   * **[Workflow]** Form Builder Assist Button: When setting up a Form Builder component in a workflow, you can now provide an assist button, enabling clients to skip the workflow if they are unsure how to submit the form.
       * **[Chat Center]** Advertisement v1.0: Brands can now set up announcements or promotional messages to be displayed to clients when using the live chat widget.   * **[Chat Center]** Advertisement v1.0: Brands can now set up announcements or promotional messages to be displayed to clients when using the live chat widget.
     +
     +[[https://drive.google.com/drive/folders/1vEPrDeGFDKljpHktdXz1tb3_T_7YJN5L?usp=sharing| CX Genie Update Feature Guide]]
      
      
    start.1755065356.txt.gz · Last modified: by pr3