PR3 x CX Genie Wellcome

PR3 - Project Team 3: Empowering Customer Experience with CX Genie

PR3, also known as Project Team 3, is a consulting firm dedicated to optimizing customer experience (CX) for businesses. We specialize in providing comprehensive services around CX Genie, a leading customer service software. Our mission is to ensure our clients not only successfully implement CX Genie but also fully leverage its capabilities to achieve their customer service goals.

We offer a range of specialized services designed to enhance your customer service operations:

• CX Genie Implementation & Success Services: We provide expert guidance and support to clients utilizing CX Genie customer service software. Our goal is to ensure successful adoption and maximize the value clients derive from the platform.
• Professional CX Genie Software Services: We offer in-depth professional services for the CX Genie customer service software itself, including configuration, customization, and ongoing support to optimize its performance for your specific needs.
• Client Requirement Collection & Feature Development: We actively engage with our clients to understand their evolving needs, gathering requirements that inform and drive the development of new, essential features within CX Genie.

Our commitment to innovation and client success is reflected in our key projects:

• QA Genie: A quality control software designed to enhance and manage the quality assurance of customer service interactions.
• CX Genie: Our core customer service software, providing a robust platform for managing and improving customer experiences.
• Payment Workflow: A feature designed to assist clients with efficient and accurate account reconciliation processes.

We are dedicated to helping businesses transform their customer service and achieve operational excellence through the strategic use of CX Genie.

Release Items:

1. HTPay Payment method enhancement
2. Form Record Create/Update/Query by API

Release Items:

• CE-1061 - [Help Desk] UX optimize
• CE-1059 - [Workflow] Follow-up conversation
• CE-1050 - [Data Center v1.5] Ticket metrics & CSAT
• CE-1060 - [Workflow] Wait for chat
• CE-1058 - [Workflow] AI Instruction
• CE-1057 - Bulk close chat
• CE-1055 - [Roles & Permission] Bulk insert agents
• CE-1054 - [Payment Workflow] Conditions in Role Sharing: Enhance to support Multiple
• CE-1049 - [Data Center v1.4] Agent performance (1 of 3)
• CE-474 - [Workflow] Wait block
• CE-910 - [Payment Interface] Improvement

Release Items:

• [Payment] History Log: Display the last update items

Release Items:

• [Shortcut] Ticket Shortcut: Allows calling out the shortcut list in Ticket and managing the conversation.
• [Shortcut] Action – Collect Feedback: The system now supports a new shortcut action to send a CSAT form to clients during the conversation.
• [Workflow] Form Builder Assist Button: When setting up a Form Builder component in a workflow, you can now provide an assist button, enabling clients to skip the workflow if they are unsure how to submit the form.
• [Chat Center] Advertisement v1.0: Brands can now set up announcements or promotional messages to be displayed to clients when using the live chat widget.

CX Genie Update Feature Guide