Table of Contents

PR3 x CX Genie Wellcome

PR3 - Project Team 3: Empowering Customer Experience with CX Genie

PR3, also known as Project Team 3, is a consulting firm dedicated to optimizing customer experience (CX) for businesses. We specialize in providing comprehensive services around CX Genie, a leading customer service software. Our mission is to ensure our clients not only successfully implement CX Genie but also fully leverage its capabilities to achieve their customer service goals.

What We Do

We offer a range of specialized services designed to enhance your customer service operations:

Key Projects

Our commitment to innovation and client success is reflected in our key projects:

We are dedicated to helping businesses transform their customer service and achieve operational excellence through the strategic use of CX Genie.


About to Release

V.2.10.0

Release Version Brands Release Date
Ver 2.10.0 BTSE, E28, WinBox, Wolfherd, Veda, OZ, PB88, TS1, Winwin, BB 2025-09-04
Ver 2.10.0 Baji, Crickex, MCW 2025-09-08
ID Feature / Task Description
CE-1262 Search bar revamp 1.1 (- BE Add API get filter condition: 13p)
CE-1254 Chat Center v1.2: Ticket
CE-1253 Chat Center v1.1: Home_Settings & Announcement
CE-1246 Data Center v1.4: Agent performance (2 of 3)
CE-1251 Chat Center v1.0: Toggle Settings
CE-1258 *Telegram Group Chat - Links preview
CE-1240 [PW] External Link can log out
CE-1060 *[Workflow] Wait for chat
CE-1056 WhatsApp can support workflow
CE-1260 *Telegram Group Chat - Reply history msg
CE-1250 [IMPLEMENTATION] LINE integration
CE-1261 *Bulk close mail
CE-1259 *Telegram Group Chat - Send file (PDF, Audio)
CE-1255 [Web Chat x Widget] Clear FE chat message after CS close conversation
CE-1349 [URGENT] [Crickex] Status / Remark: These two fields need an activity log display on the fields
CE-1051 Force re-assignment (rename “In-Queue Auto Assign Fallback”)

Latest Release

V.2.9.1

Release Version Brands Release Date
Ver 2.9.1 All Brands 2025-08-26

Release Items:

  1. HTPay Payment method enhancement
  2. Form Record Create/Update/Query by API

V.2.9.0

Release Version Brands Release Date
Ver 2.9.0 BTSE, E28, WinBox, Wolfherd, Veda, OZ, PB88, TS1, Winwin, BB 2025-08-21
Ver 2.9.0 Baji, Crickex, MCW 2025-08-26

Release Items:


V.2.8.1

Release Items:

V.2.8.0

Release Items:

CX Genie Update Feature Guide