| No. | Release Version | Release Date | Category | Feature Title |
| 1 | V.2.3.0 | 2025/5/22 | Social Media | Social Integration full for WhatsApp |
| 2 | | | Social Media | Social Integration full for Facebook Messenger |
| 3 | | | | Actions with Images |
| 4 | | | | Shortcut will conflict with AI suggestion |
| 5 | | | Social Media | [Telegram] Conversations by Chat session |
| 6 | | | Workflow | Time variable in Condition |
| 7 | | | | Bot Level CA v2.1 |
| 8 | | | | Turn off chat with DB |
| 9 | | | | OOM patch + search term opt |
| 10 | V.2.4.0 | 2025/6/4 | | 1. Set Tag Block in Workflow |
| 11 | | | | 4. Custom Authentication v2.2 |
| 12 | | | | Auto close when Agents take over (CE-85) |
| 13 | | | | CE-297: Upload PDF option for chat widget / chat web - Baji 6s Team |
| 14 | | | | CE-300: Fractional timezone |
| 15 | | | | CE-301: Video re-appears after send successfully |
| 16 | | | | CE-302: Better filter to find Closed conversation |
| 17 | | | | CE-303: Cursor Auto Focus |
| 18 | V.2.4.1 | 2025/6/9 | Social Media | CE-369: Facebook Messenger Improvement v1.1 |
| 19 | V.2.5.0 | 2025/6/17 | Payment Workflow | [Form Builder] Customer result link |
| 20 | | | Payment Workflow | [Form Builder] Customer Permission + Customer Sharing View |
| 21 | | | Payment Workflow | [Form Builder x Result] Search Enhancement - Search by Transaction ID, Agent Number, and other custom fields |
| 22 | | | Payment Workflow | [Form Builder x Sharing] Search Enhancement: Add Search Bar & Search by Transaction ID, Agent Number, and other custom fields |
| 23 | | | Payment Workflow | [Form Builder x Sharing] Add Members Enhancement In Sharing Permission for Agent |
| 24 | | | Payment Workflow | [Form Builder x Sharing] Remove Members from a Role in Form Result Sharing |
| 25 | | | Payment Workflow | [Form Builder x Automation] Send To Members By Telegram |
| 26 | | | Payment Workflow | [Form Builder] Create FormBuilder Enhancement: Add dependent Field |
| 27 | | | Payment Workflow | [Form Builder] Sharing in Result - Display Activity log |
| 28 | | | Payment Workflow | [Form Builder x Sharing] Conditions enhancement: import by csv file |
| 29 | | | Payment Workflow | [Form Builder] New design for Create FormBuilder |
| 30 | | | Payment Workflow | [Form Builder] Assigned agents/Sharing agents can update status quickly in row |
| 31 | | | Payment Workflow | [FB x Automation] Batch Upload - Send to Members (Telegram) |
| 32 | | | Payment Workflow | [FB x Sharing] Enhance: Set permission View to Submitter, Submit Time field |
| 33 | | | Payment Workflow | [FB] Result: Send Telegram Message to PG Agents |
| 34 | | | Payment Workflow | [FB x Workflow] Get the API from 3rd party to sync the data, and allow system to filter/match the info |
| 35 | | | Payment Workflow | [Chat] Display the list result with status & link |
| 36 | | | Payment Workflow | [Chat] Customer click the result link to navigate to Result Detail Interface |
| 37 | | | Payment Workflow | [Workflow] API Flow: getResults by Customer information |
| 38 | | | Payment Workflow | [Workflow] Detect user login or not |
| 39 | | | Payment Workflow | [Workflow] Customer CA information |
| 40 | | | Support Center | [SC] Manage Support Center |
| 41 | | | Support Center | [SC - Settings] Support Language |
| 42 | | | Support Center | [SC - Settings] Ticket settings |
| 43 | | | Support Center | [SC - Settings] Appearance |
| 44 | | | Support Center | [SC] Search in Support Center |
| 45 | | | Support Center | [SC] Publish Support Center |
| 46 | | | Support Center | Create new topic |
| 47 | | | Support Center | Edit a Topic |
| 48 | | | Support Center | Delete a Topic |
| 49 | | | Support Center | Publish/Unpublish a Topic |
| 50 | | | Support Center | DisplayTopics |
| 51 | | | Support Center | Folder layout in Topic details |
| 52 | | | Support Center | Create new folder |
| 53 | | | Support Center | Folder details |
| 54 | | | Support Center | Edit folder |
| 55 | | | Support Center | Publish/unpublish a folder |
| 56 | | | Support Center | Order folders inside a topic |
| 57 | | | Support Center | Folder Drag & Drop |
| 58 | | | Support Center | Move Folders within Topic |
| 59 | | | Support Center | Filter folder in topic |
| 60 | | | Support Center | Delete a folder |
| 61 | | | Support Center | Create new article |
| 62 | | | Support Center | Article details |
| 63 | | | Support Center | Publish/unpublished an article |
| 64 | | | Support Center | Order articles inside a folder |
| 65 | | | Support Center | Filter articles in folder |
| 66 | | | Support Center | Delete an article |
| 67 | | | Support Center | Move Article |
| 68 | | | Support Center | Edit Article |
| 69 | | | Support Center | Layout of the Portal |
| 70 | | | Support Center | Topic details |
| 71 | | | Support Center | Responsive Portal in many resolution/devices |
| 72 | | | Support Center | 404 error page |
| 73 | | | Support Center | CE-149: [SC] Roles & Permissions |
| 74 | | | Support Center | CE-156: [SC - Portal] Article details |
| 75 | | | Support Center | CE-157: [SC - Ticket submit] Manage & Submit ticket |
| 76 | | | Support Center | CE-150: [SC - Ticket submit] Ticket settings in Bot details |
| 77 | | | Support Center | CE-256: [SC - Custom Domani] Full Flow |
| 78 | | | Support Center | CE-257: [SC - Preview] Implement full preview feature |
| 79 | | | | CE-145: Auto reply based on chat session |
| 80 | | | Social Media | CE-151: TG group chat (communicate chat) |
| 81 | | | | CE-122: Member Report v1.1 |
| 82 | | | | CE-160: Condition component - All Customer and Metadata variables |
| 83 | | | | CE-166: Confirmation Box in Knowledge Base/Workflow |
| 84 | | | | CE-167: Route component - All Customer and Metadata variables |
| 85 | | | | CE-164: [MWA/Route/FAQ] “Action” can adjust sequence |
| 86 | | | | CE-405: Chat session ID |
| 87 | V.2.5.1 | 2025/6/19 | | Detect Language Component |
| 88 | | | Payment Workflow | [PW] Automation - Support “Upload” as Field type in Condition both Original Field & Dependent Fields |
| 89 | V.2.6.0 | 2025/7/2 | | Report accuracy v1.1 (CSAT + Availability) |
| 90 | | | | [Security] SSO Login |
| 91 | | | | [Security] Multi-factor Authentication |
| 92 | | | | Report accuracy v1.0 (Performance) |
| 93 | | | | Audience to receive Facebook token expire notification |
| 94 | | | Workflow | [Workflow] Trigger By Action on Messenger & Telegram |
| 95 | | | Support Center | [SC - Portal] Search articles |
| 96 | | | | [Help Desk] Conversation Title Settings |
| 97 | | | Workflow | [Workflow] Error message when Workflow is changed |
| 98 | | | | [Data Center v1.2]: Export DI data [currency/VIP/DI user id] |
| 99 | | | | Role & Permission Ver 2.1 |
| 100 | | | | Member Report v1.2 |
| 101 | | | Workflow | *[Workflow] Workflow Version |
| 102 | | | | Application Alert Setup 1.0 |
| 103 | | | | [Settings] New workspace turn off every email/notification by default |
| 104 | | | Perfomence | [Pfm] Apply Cache for Shortcut |
| 105 | | | Perfomence | [Pfm - 5k] Deploy new socket gateway solution |
| 106 | | | Perfomence | Optimize Launchdarkly api calls from widget, delay till open chat frame |
| 107 | | | Perfomence | Optimize socket connection, delay socket connection until start chat widget |
| 108 | | | | [Portal] setup i18n and translate static text |
| 109 | | | Perfomence | Move các improve của saas qua ENT |
| 110 | V.2.7.0 | 2025/7/21 | Workflow | *[Workflow] A/B testing block |
| 111 | | | Social Media | Telegram Group Chat - Forward a message to another user or group |
| 112 | | | | [Data Center] Export Ticket data |
| 113 | | | Payment Workflow | [PW] Allow Agents to View and Submit Client FormBuilder from Helpdesk |
| 114 | | | Payment Workflow | [PW] Refresh Result page every 15 secs |
| 115 | | | Payment Workflow | [PW] Form Builder Text Field condition setting |
| 116 | | | Payment Workflow | [PW] Color-coded status indicators |
| 117 | | | | *[Shortcut] Action in Shortcut: Send ticket form |
| 118 | | | | *[Ticket] Ticket activity log |
| 119 | | | Workflow | [Workflow] Send ticket form block |
| 120 | | | | Hide “Create ticket” button on Ticket portal |
| 121 | | | | Chat Web x CA |
| 122 | | | | *[Ticket] Ticket customized template |
| 123 | | | Workflow | CE-665: [Workflow] Set Tag can be applicable to 3rd party chats |
| 124 | | | | *[Ticket/ Help Desk] Private note |
| 125 | V.2.7.1 | 2025/7/24 | Payment Workflow | [PW][API] HTPay integration |
| 126 | V.2.8.0 | 2025/8/6 | | CE-921 – [Shortcut] Action: Collect Feedback |
| 127 | | | | CE-664 – [Shortcut] Ticket Shortcut (reuse Help Desk source) |
| 128 | | | Payment Workflow | CE-918 – [PW] SOS Button |
| 129 | | | | CE-917 – [SC] Support table format |
| 130 | | | Payment Workflow | CE-912 – [PW] Display Dependent Fields in Result Table (Shared Agent View) |
| 131 | | | | CE-920 – [Chat Center v1.0] Announcement |
| 132 | | | | CE-914 – [IMPLEMENT] [PW] Bouncing Ball Deposit Method |
| 133 | | | Workflow | *[Workflow] Wait block |
| 134 | | | | [Payment Interface] Improvement |
| 135 | V.2.8.1 | 2025/8/11 | Payment Workflow | Status / Remark: These two fields need an activity log display on the fields |
| 136 | V.2.9.0 | 2025/8/21 | | [URGENT] [Crickex] Status / Remark: These two fields need an activity log display on the fields |
| 137 | | | | Zalo Integration |
| 138 | | | | WhatsApp can support workflow |
| 139 | | | | HelpDesk UX optimize |
| 140 | | | Workflow | *[Workflow] Follow up conversation |
| 141 | | | | Data Center v1.5: Ticket metrics & CSAT |
| 142 | | | Workflow | *[Workflow] Wait for chat |
| 143 | | | Workflow | *[Workflow] AI Instruction |
| 144 | | | | Bulk close chat |
| 145 | | | | Roles & permission: Bulk insert agents |
| 146 | | | Payment Workflow | [PW] Conditions in Role Sharing: Enhance to support Multiple Value |
| 147 | | | | [Payment Interface] Improvement |
| 148 | | | | Data Center v1.4: Agent performance (1 of 3) |
| 149 | | | Workflow | *[Workflow] Wait block |
| 150 | | | | [Web Chat] Clear FE chat message after CS close conversation |
