Differences
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| release [2025/08/13 07:06] – pr3 | release [2025/08/21 03:50] (current) – pr3 | ||
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| ====== PR3 CX Genie - Pass Release Log ====== | ====== PR3 CX Genie - Pass Release Log ====== | ||
| + | ^ No. ^ Release Version ^ Release Date ^ Category | ||
| + | | 1 | V.2.3.0 | ||
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| + | | 10 | V.2.4.0 | ||
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| + | | 18 | V.2.4.1 | ||
| + | | 19 | V.2.5.0 | ||
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| + | | 87 | V.2.5.1 | ||
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| + | | 89 | V.2.6.0 | ||
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| + | | 110 | V.2.7.0 | ||
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| + | | 125 | V.2.7.1 | ||
| + | | 126 | V.2.8.0 | ||
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| + | | 135 | V.2.8.1 | ||
| + | | 136 | V.2.9.0 | ||
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| - | ===== V2.8.0 ===== | ||
| - | **Release Items:** | ||
| - | * **[Shortcut]** Ticket Shortcut: Allows calling out the shortcut list in Ticket and managing the conversation. | ||
| - | * **[Shortcut]** Action – Collect Feedback: The system now supports a new shortcut action to send a CSAT form to clients during the conversation. | ||
| - | * **[Workflow]** Form Builder Assist Button: When setting up a Form Builder component in a workflow, you can now provide an assist button, enabling clients to skip the workflow if they are unsure how to submit the form. | ||
| - | * **[Chat Center]** Advertisement v1.0: Brands can now set up announcements or promotional messages to be displayed to clients when using the live chat widget. | ||
| - | |||
| - | [[https:// | ||
| - | |||
| - | ---- | ||
| - | |||
| - | ===== V2.7.0 ===== | ||
| - | **Release Items:** | ||
| - | * **[AB Testing]** | ||
| - | * Can divide users into different flows. | ||
| - | * **[Social Media]** | ||
| - | * Support setting tags. | ||
| - | * **[Private Mode]** | ||
| - | * Support for private mode (not functional yet). | ||
| - | * **[Form Builder]** Enhancements | ||
| - | * Set data field as unique. | ||
| - | * Set different colors for status. | ||
| - | * **[Ticket]** Optimization | ||
| - | * Export ticket data. | ||
| - | * Ticket activity log. | ||
| - | * Send ticket within workflow. | ||
| - | * Customized ticket template. | ||
| - | * Send ticket with shortcut. | ||
| - | * **[Web Chat]** | ||
| - | * Support customer authentication (CA). | ||
| - | |||
| - | ---- | ||
| - | |||
| - | ===== V2.6.0 ===== | ||
| - | **Release Items:** | ||
| - | * **[Workflow]** Workflow Version | ||
| - | * **[Workflow]** Trigger By Action on Messenger & Telegram | ||
| - | * **[Help Desk]** Conversation Title Settings | ||
| - | * **[Data Center]** Export DI data [currency / VIP / DI user id] | ||
| - | |||
| - | ---- | ||
| - | |||
| - | ===== V2.5.0 & V2.5.1 ===== | ||
| - | **Release Items:** | ||
| - | * **[Support Center]** FAQ article management | ||
| - | * **[Payment Workflow]** Automated deposit check flow | ||
| - | * **[Telegram]** Group message management | ||
| - | * **[Condition Component]** Support more variables | ||
| - | * **[Route Component]** Support more variables | ||
| - | * **[Workflow]** New component: Conversation language | ||
| - | |||
| - | ---- | ||
| - | |||
| - | ===== V2.4.0 ===== | ||
| - | **Release Items:** | ||
| - | * **[Workflow]** New component: Set Tag | ||
| - | * **[Contact Info]** Full / partial access for phone number & email | ||
| - | * **[Contact Info]** Activity logs for phone number & email | ||
| - | * **[Chat]** Auto close when agents take over | ||
| - | |||
| - | ---- | ||
| - | |||
| - | ===== Sprint 19 ===== | ||
| - | **Release Items:** | ||
| - | * **CE-1061** - [Help Desk] UX optimize | ||
| - | * **CE-1059** - [Workflow] Follow up conversation | ||
| - | * **CE-1050** - [Data Center v1.5] Ticket metrics & CSAT | ||
| - | * **CE-1060** - [Workflow] Wait for chat | ||
| - | * **CE-1058** - [Workflow] AI Instruction | ||
| - | * **CE-1057** - Bulk close chat | ||
| - | * **CE-1055** - [Roles & Permission] Bulk insert agents | ||
| - | * **CE-1054** - [Payment Workflow] Conditions in Role Sharing: Enhance to support Multiple | ||
| - | * **CE-1049** - [Data Center v1.4] Agent performance (1 of 3) | ||
| - | * **CE-474** - [Workflow] Wait block | ||
| - | * **CE-910** - [Payment Interface] Improvement | ||
| - | |||
| - | ---- | ||
| - | |||
| - | ===== Sprint 20 ===== | ||
| - | **Release Items:** | ||
| - | * **CE-1246** - [Data Center v1.4] Agent performance (2 of 3) | ||
| - | * **CE-1251** - [Chat Center v1.0] Toggle Settings | ||
| - | * **CE-1258** - [Telegram Group Chat] Links preview | ||
| - | * **CE-1240** - [Payment Workflow] External link can log out | ||
| - | * **CE-1060** - [Workflow] Wait for chat | ||
| - | * **CE-1056** - WhatsApp can support workflow | ||
| - | * **CE-1349** - [Cricket] Status / Remark: These two fields need an activity log display on the fields | ||