PR3 CX Genie - Pass Release Log

Release Items:

• [Shortcut] Ticket Shortcut: Allows calling out the shortcut list in Ticket and managing the conversation.
• [Shortcut] Action – Collect Feedback: The system now supports a new shortcut action to send a CSAT form to clients during the conversation.
• [Workflow] Form Builder Assist Button: When setting up a Form Builder component in a workflow, you can now provide an assist button, enabling clients to skip the workflow if they are unsure how to submit the form.
• [Chat Center] Advertisement v1.0: Brands can now set up announcements or promotional messages to be displayed to clients when using the live chat widget.

Release Items:

• [AB Testing]
  • Can divide users into different flows.
• [Social Media]
  • Support setting tags.
• [Private Mode]
  • Support for private mode (not functional yet).
• [Form Builder] Enhancements
  • Set data field as unique.
  • Set different colors for status.
• [Ticket] Optimization
  • Export ticket data.
  • Ticket activity log.
  • Send ticket within workflow.
  • Customized ticket template.
  • Send ticket with shortcut.
• [Web Chat]
  • Support customer authentication (CA).

Release Items:

• [Workflow] Workflow Version
• [Workflow] Trigger By Action on Messenger & Telegram
• [Help Desk] Conversation Title Settings
• [Data Center] Export DI data [currency / VIP / DI user id]

Release Items:

• [Support Center] FAQ article management
• [Payment Workflow] Automated deposit check flow
• [Telegram] Group message management
• [Condition Component] Support more variables
• [Route Component] Support more variables
• [Workflow] New component: Conversation language

Release Items:

• [Workflow] New component: Set Tag
• [Contact Info] Full / partial access for phone number & email
• [Contact Info] Activity logs for phone number & email
• [Chat] Auto close when agents take over

Release Items:

• CE-1061 - [Help Desk] UX optimize
• CE-1059 - [Workflow] Follow up conversation
• CE-1050 - [Data Center v1.5] Ticket metrics & CSAT
• CE-1060 - [Workflow] Wait for chat
• CE-1058 - [Workflow] AI Instruction
• CE-1057 - Bulk close chat
• CE-1055 - [Roles & Permission] Bulk insert agents
• CE-1054 - [Payment Workflow] Conditions in Role Sharing: Enhance to support Multiple
• CE-1049 - [Data Center v1.4] Agent performance (1 of 3)
• CE-474 - [Workflow] Wait block
• CE-910 - [Payment Interface] Improvement

Release Items:

• CE-1246 - [Data Center v1.4] Agent performance (2 of 3)
• CE-1251 - [Chat Center v1.0] Toggle Settings
• CE-1258 - [Telegram Group Chat] Links preview
• CE-1240 - [Payment Workflow] External link can log out
• CE-1060 - [Workflow] Wait for chat
• CE-1056 - WhatsApp can support workflow
• CE-1349 - [Cricket] Status / Remark: These two fields need an activity log display on the fields