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Table of Contents
PR3 CX Genie Wellcome
Message Wellcome
About to Release
V.2.9.0
Release Items:
- CE-1061 - [Help Desk] UX optimize
- CE-1059 - [Workflow] Follow up conversation
- CE-1050 - [Data Center v1.5] Ticket metrics & CSAT
- CE-1060 - [Workflow] Wait for chat
- CE-1058 - [Workflow] AI Instruction
- CE-1057 - Bulk close chat
- CE-1055 - [Roles & Permission] Bulk insert agents
- CE-1054 - [Payment Workflow] Conditions in Role Sharing: Enhance to support Multiple
- CE-1049 - [Data Center v1.4] Agent performance (1 of 3)
- CE-474 - [Workflow] Wait block
- CE-910 - [Payment Interface] Improvement
V.2.8.1
Release Items:
- [Payment] History Log: Display the last update items
V.2.8.0
Release Items:
- [Shortcut] Ticket Shortcut: Allows calling out the shortcut list in Ticket and managing the conversation.
- [Shortcut] Action – Collect Feedback: The system now supports a new shortcut action to send a CSAT form to clients during the conversation.
- [Workflow] Form Builder Assist Button: When setting up a Form Builder component in a workflow, you can now provide an assist button, enabling clients to skip the workflow if they are unsure how to submit the form.
- [Chat Center] Advertisement v1.0: Brands can now set up announcements or promotional messages to be displayed to clients when using the live chat widget.