PR3 x CX Genie Wellcome

PR3 CX Genie Release Tracking is the official platform for communicating all product updates, new features, enhancements, and bug fixes across the CX Genie customer service system. It provides a clear, centralized view of version history — from major feature launches to incremental improvements — ensuring that product teams, customer support staff, and business stakeholders stay aligned.

Release Items:

• CE-1061 - [Help Desk] UX optimize
• CE-1059 - [Workflow] Follow up conversation
• CE-1050 - [Data Center v1.5] Ticket metrics & CSAT
• CE-1060 - [Workflow] Wait for chat
• CE-1058 - [Workflow] AI Instruction
• CE-1057 - Bulk close chat
• CE-1055 - [Roles & Permission] Bulk insert agents
• CE-1054 - [Payment Workflow] Conditions in Role Sharing: Enhance to support Multiple
• CE-1049 - [Data Center v1.4] Agent performance (1 of 3)
• CE-474 - [Workflow] Wait block
• CE-910 - [Payment Interface] Improvement

Release Items:

• [Payment] History Log: Display the last update items

Release Items:

• [Shortcut] Ticket Shortcut: Allows calling out the shortcut list in Ticket and managing the conversation.
• [Shortcut] Action – Collect Feedback: The system now supports a new shortcut action to send a CSAT form to clients during the conversation.
• [Workflow] Form Builder Assist Button: When setting up a Form Builder component in a workflow, you can now provide an assist button, enabling clients to skip the workflow if they are unsure how to submit the form.
• [Chat Center] Advertisement v1.0: Brands can now set up announcements or promotional messages to be displayed to clients when using the live chat widget.